No matter how hard you try, something will inevitably go wrong with software. Sometimes, these issues are quick and easy to fix. Other times, solutions are elusive and time-consuming to troubleshoot yourself. That’s why you need a good support team behind the services you pay for to help you out when issues arise.
Good support might seem like an oversight, but it should be a reasonable consideration when choosing what CMMS is right for your company. Here’s a few reasons as to why.
If support staffs do nothing else, they should fix your problem, no matter how big and complicated it may be. It might seem obvious, but a support staff that can’t figure out why a crucial part of your business is failing you can leave you feeling desperate, hopeless, and extremely upset. First and foremost, if the support staff is subpar, you should look to take your business elsewhere.
This seems obvious, but is worth keeping at the front of your mind. You might look at an issue and think to yourself “yeah, I could totally fix this”, but in reality, you could spend several hours and carry out much swearing before throwing in the towel and calling someone. By remembering early on that you have a solution just a phone call away, you’ll skip the headache and frustration of the issue at hand.
Whether the problem persists or not, a worthwhile support staff will find time to follow up with you, making sure your issues have been solved and you’re happy with the results. It may seem annoying at times, but following up can be a huge part of the customer service equation and leave you feeling like there’s always a lifeline to help should things go awry again.
MicroMain support staff is consistently one of the best in the industry, with our support staff working tirelessly to make sure your time spent with our CMMS is all about getting work done, not fixing unnecessary problems. With every support ticket we close, we receive valuable feedback that helps us improve our service and make working with MicroMain an enjoyable process. If you’re interested in the CMMS with the best support in the industry, click here to schedule a free demo.