MicroMain offers exceptional customer support from our helpful and knowledgeable software experts. We offer free, unlimited support for the first 30 days after your purchase. After 30 days, we offer support in three different ways.
- Free access to helpful articles and resources in our Support Portal
- Pay-as-you-go support either by phone or online
- Unlimited support with a Priority Support Subscription
1. Support Portal
Current customers who have questions or are experiencing a problem can access the MicroMain Support Portal. The support portal is the #1 stop for MicroMain questions. You’ll probably find your answer in our extensive Knowledgebase. If not, feel free to submit a support ticket to have a member of MicroMain’s Support Team work with you directly. The MicroMain Support Portal includes MicroMain News, installation documentation, tips, implementation guides, and many other sources of information. You can also quickly see newly posted Knowledgebase articles and most popular Knowledgebase articles.
2. Phone and Online Support
You can reach MicroMain technical support as follows:
- By calling our toll free Customer Support Hotline at 1-888-888-1300
- Via our online support portal: MicroMain Support Portal
3. Priority Support Subscription
Many of our customers choose to purchase a Priority Support Subscription because they value our ongoing expert support as their system grows and their maintenance needs change. Because the Priority Support Subscription also includes free product upgrades and discounts on training and the annual Users Conference, many of our customers find this option to be the best overall value.
A Priority Support Subscription (PSS) entitles users to:
- Free product upgrades
- Unlimited access to our toll-free Customer Support Hotline: 1-888-888-1300
- Free Online support: MicroMain Support Portal
- Discounts on training and registration for MicroMain’s annual Users Conference