In September of this year, ISO 9001:2008 will be replaced with the updated ISO 9001:2015 specifications-
Wait! Don’t go just yet! I know that sounds as interesting as watching grass grow, but ISO 9001:2015 is actually a fantastic set of standards that you should seriously consider holding your company to so you can better serve your customers with quality support and products.
What exactly is ISO 9001:2015? It’s a set of standards maintained by the International Organization for Standardization that provides guidance and tools for companies that want to prioritize the quality of their products and ensure that their customer experience is constantly improving. It’s based on several quality management principles, including a strong focus on customers, a motivated and responsible upper management, and searching for never-ending improvement. All of this builds up into a Quality Management System, or QMS.
Being centered around the consumer is a time-intensive process that requires measuring, monitoring, and reporting on progress and potential ideas, routine internal audits of processes, maintaining detailed records for analysis and record keeping, and confirming that your employees have sufficient training to facilitate success.
You might find yourself interested. You know that working for your customers to make them as happy as possible will create loyal fans of your business for years to come. But what steps do you need to take to get there? What could you do to make the process towards an ISO 9001:2015 QMS as easy as possible?
Well, a CMMS can be a huge help! A CMMS can help you track all of your work orders, ensuring they get done efficiently and quickly. Advanced record keeping and reporting gives you insight into how you’re assisting and responding to customers and their needs, and excellent training gives your technicians the tools they needs to help your company hit that golden standard. MicroMain’s CMMS softwares give you the tools you need to be a successful and customer-centric business. If you’d like to learn more about our product offerings, schedule a free demo today!