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FAQ’s

Below you will find answers to some of our most frequently asked questions. If you have a question that is not answered below, please feel free to contact us anytime, and we would be happy to help answer your questions.

 

What if I need help with implementation?

Your assigned customer success manager and our in-house implementation team will help you get up and running. Our team offers comprehensive implementation-related services including data set-up and hands-on assistance through Go Live.

What training do you offer?

We offer on-site, regional, and online training. You can also join us for training sessions in our hometown, Austin, TX.

How can I purchase your software?

You can call us directly at (512) 328-3235 to talk to a member of our sales team or request a quote online.

What is your pricing structure?

Our pricing starts at $89 per admin license and $39 per technician license. Our software also includes a service request module that allows an unlimited number of users to submit and check the status of a request. To get a more exact price, please call us at (512) 328-3235 or request a quote online.

How do I contact support?

Current users can access our online support portal. You can also visit our contact us page to fill out our contact form, send us an email, or find our phone number.

What about security?

Flexible user role settings let you control which records your employees can see and access. The available single sign-on (SSO) helps secure and streamline employees’ access to GLOBAL and other cloud-based software.

I own a small business. Is this enterprise only software?

Our software is highly customizable, making it a great fit for everyone from a small local company to large organizations with multiple sites.

My company is growing, can your software grow with us?

Yes. Our cloud-based solution (MicroMain GLOBAL) is available on a per-user basis, so it’s easy to add users as needed. Our software also offers multi-site capabilities that allows you to add new locations and facilities as your business grows.

Is your software available on mobile devices?

Yes. MicroMain’s Mobile Technician App lets GLOBAL users out in the field complete tasks while offline. The full version of GLOBAL is cloud-based, so you can access it from your Internet-connected devices, even if you’re not in the office.

What languages does GLOBAL support?

GLOBAL supports English, Mandarin Chinese, and Spanish.

Can your software be integrated with other products?

GLOBAL can integrate with several other products including:

  • NetSuite
  • Microsoft 365
  • SAP ERP
  • Quickbooks
  • MES solutions
  • GIS products
  • Barcodes and QR codes
  • Geotracking systems

Is your software user friendly?

Yes. Our software is extremely easy to use and offers a clean, modern interface. Each feature was designed with every user in mind regardless of their level of technical expertise.

Can your software track downtime?

Yes. Your assigned customer success manager can help you find the best solution for tracking downtime for your company.

How do I track my employee’s work time?

Advanced reporting lets you track labor and costs associated with work production and helps you optimize work processes.

Does your software include service request management?

Yes. GLOBAL’s service request feature offers customizable request forms, notification options for staff and requesters, and available requester self-provisioning.

Can we automatically schedule preventive maintenance?

Yes. You can schedule preventive maintenance based on date, meter readings, PM/task triggers, and service/asset triggers.

Do you upgrade GLOBAL, and if so, how often?

Yes. GLOBAL is cloud-based and is frequently automatically upgraded in the background. There is no need to download or install upgrades.