CMMS / EAM Software FAQ’s

Your assigned customer success manager and our in-house implementation team will help you get up and running. Our team offers comprehensive implementation-related services including data set-up and hands-on assistance through Go Live.

We offer on-site, regional, and online training. You can also join us for training sessions in our hometown, Austin, TX.

You can call us directly at (512) 328-3235 to talk to a member of our sales team or request a quote online.

Our pricing starts at $99 per admin license and $45 per technician license. Our software also includes a service request module that allows an unlimited number of users to submit and check the status of a request. To get a more exact price, please call us at (512) 328-3235 or request a quote online.

Current users can access our online support portal. You can also visit our contact us page to fill out our contact form, send us an email, or find our phone number.

Flexible user role settings let you control which records your employees can see and access. The available single sign-on (SSO) helps secure and streamline employees’ access to GLOBAL and other cloud-based software.

Our software is highly customizable, making it a great fit for everyone from a small local company to large organizations with multiple sites.

Yes. Our cloud-based solution (MicroMain GLOBAL) is available on a per-user basis, so it’s easy to add users as needed. Our software also offers multi-site capabilities that allows you to add new locations and facilities as your business grows.

Yes. MicroMain’s Mobile Technician App lets GLOBAL users out in the field complete tasks while offline. The full version of GLOBAL is cloud-based, so you can access it from your Internet-connected devices, even if you’re not in the office.

GLOBAL supports English, Mandarin Chinese, and Spanish.

GLOBAL can integrate with several other products including:

• NetSuite
• Microsoft 365
• SAP ERP
• Quickbooks
• MES solutions
• GIS products
• Barcodes and QR codes
• Geotracking systems

Yes. Our software is extremely easy to use and offers a clean, modern interface. Each feature was designed with every user in mind regardless of their level of technical expertise.

Yes. Your assigned customer success manager can help you find the best solution for tracking downtime for your company.

Advanced reporting lets you track labor and costs associated with work production and helps you optimize work processes.

Yes. GLOBAL’s service request feature offers customizable request forms, notification options for staff and requesters, and available requester self-provisioning.

Yes. You can schedule preventive maintenance based on date, meter readings, PM/task triggers, and service/asset triggers.

Yes. GLOBAL is cloud-based and is frequently automatically upgraded in the background. There is no need to download or install upgrades.