Contact Support
Phone: 1-888-888-1300 (Toll Free)
• Fax: 512-328-5942
• Email:
support@micromain.com
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MicroMain Support
Exceptional customer service and technical support
Customer Needs
At MicroMain, supporting our customers is our top priority. Our products are customer driven and comprehensive - from features to future upgrades, we make sure our customers' needs are being met. Our goal is to exceed your expectations every time you interface with our team. The result is powerful and flexible software solutions and support that deliver functionality and value.
The MicroMain technical support department maintains a zero support backlog. With the thousands of customer sites we support, this accomplishment is an important competitive advantage that serves our customers well.
In-house Support
MicroMain has a dedicated, in-house technical support department. We consider it our priority to ensure our customers receive the best support available in the industry.
Our technical support process includes:
- Recording and classifying all support incidents
- Escalation as needed
- Resolving incidents in a timely manner
Rest assured that when you call MicroMain, you will be speaking to a knowledgeable expert who is responsive to your needs.
NEW! Online Support Portal
MicroMain is excited to introduce our new Online Support Portal! Just like our software, this portal is intended to make customers lives easier. The Online Support Portal is a fast and simple reference for any MicroMain user inquiries. The site is free to all customers and will allow you to:
- Log a help ticket online for speedy assistance (with current PSS)
- Seek answers yourself with search engine capabilities
- Browse over 100 posted articles to help you better understand MicroMain software
- View latest MicroMain news and announcements
- More!
For portal log-in information, please call or email your account manager.
Support Options
30-Day Free Customer Support
All users are entitled to Free Customer Support for 30 days from the date of purchase.
Priority Support Subscription
A Priority Support Subscription (PSS) entitles users to:
- Free product upgrades.
- Unlimited access to our toll-free customer support hotline at 1-888-888-1300
- Email support at support@micromain.com
- Fax support at 512-328-5942
- Discounts on the registration fee for MicroMain's Annual Users Conference.
MicroMain believes that the highest level of support is provided not only with technical support but also with the most current version of the software. The product upgrades ensure that customers are utilizing the latest technology and functionality. This includes changes in operating systems, such as moving to the most current version of Windows®.
Pay As You Go
If you do not have a current Priority Support Subscription, you can still receive support on a pay-per-incident basis. Simply call our support hotline and a flat rate will be charged to the major credit card of your choice.
Benefits of PSS
The primary benefit of your Priority Support Subscription (PSS) is peace of mind. With PSS, you know you will always have the latest software and unlimited technical support.
You can reach support any time at your convenience. If you contact us after business hours, you will be called back right away on the following business day. You can reach MicroMain by:
- Phone.
The toll-free Technical Support Hotline at 1-888-888-1300 is available from 8:30 a.m. until 5:30 p.m. (Central Standard Time).
- Email
Contact support at your convenience via email at support@micromain.com.
- Fax
Fax in your request at 512-328-5942
- Unlimited ability to log help tickets on the Online Support Portal
MicroMain supports all versions of its software; so if you choose not to upgrade your software, you can still receive technical support for every version of every product you are using.
With PSS, you can also renew your subscription and request upgrades easily through the MicroMain website at www.micromain.com/PSS.asp.
Many of our customers write, email or call to tell us how pleased they are with the expertise, care, and responsiveness of our technical support team. Learn more about what our customers like about MicroMain support.
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MicroMain Hours:
Monday - Friday
8:30am - 5:30pm CST
PSS Renewals and Upgrades
Already a customer? Get a quote for PSS, renew your PSS, or request your software upgrades here.
Testimonials
"I love working with MicroMain because each time I call, they make me feel like I am the only customer they have."
Trevis Gardner
Metropolitan Knoxville Airport Authority
Alcoa, TN
"I want to pass on to you the comments I have been getting from all of the plant operations people who have called your help line. Without exception, all have said that when they called, even with some lengthy questions, they were treated politely and were helped with each and every problem that they had..."
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