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New Web Request for Maintenance Work
Available in MicroMain Software
Enhanced User Management and New Requester Options
in Maintenance Request Tool
(September 05, 2007) AUSTIN, TX - MicroMain Corporation, a leading provider of asset and facility management software and services, today announced the release of version 7.1 of its MicroMain™ Web Request tool.
Part of the company’s computerized maintenance management system (CMMS), MicroMain Web Request enables employees, tenants, students, clients and others to submit maintenance work requests to a central help desk or directly to the maintenance department. Requesters can also check on the status of their work requests at their convenience—at any time and from any location—using a web browser from their desktop or a web-enabled handheld device such as a smart phone or Pocket PC.
New features and options in MicroMain Web Request v7.1 are aimed at both software administrators and those requesting work services. Email notifications, for example, have been expanded to include multiple addresses; these can be automatically generated for appropriate persons depending on the asset or property noted in the work request.
With MicroMain Web Request, administrators can now create user accounts, specify security settings and defaults for individual users and guests, and manage the assets and locations available to requesters. Maintenance administrators can also use simple checkboxes in the maintenance management program to limit available properties, buildings, assets or services available in the MicroMain Web Request pick-lists.
Requesters can register to create an account, which saves all pertinent basic information, or log-in as a guest, if this option is enabled. In addition to creating work requests, requesters can easily view the status of their requests, including details such as priority assigned to the request or due date.
Requesters can also change their passwords online, have their passwords emailed to them, or send a message directly to the MicroMain Web Request administrator. Online help is also always available for requesters.
“Our goal was to make MicroMain Web Request even easier to use, for both administrators and requesters, and to give both parties more control,” said David Tarver, Director of Development at MicroMain. “Our log-in and communication options, and our new interface, have clearly enhanced the requester experience. Administrators appreciate the simplified user management and increased security, as well as the ability to customize the look and requester options to meet their organizations’ needs.”
About MicroMain
MicroMain Corporation (www.micromain.com) provides award-winning asset and facility management software and services to organizations worldwide. All MicroMain products are delivered with source code, an unprecedented offering that gives each customer complete solution control and flexibility. With MicroMain’s easy-to-use systems, customers streamline maintenance operations, improve facility management, simplify capital planning, and reduce costs. Since 1991, more than 3,100 customers—in education, healthcare, hospitality/recreation, manufacturing, property management, corporate facilities, the public sector, and many other industries—have chosen MicroMain for their maintenance and facility needs. Privately owned, MicroMain is headquartered in Austin, Texas.
MicroMain is a trademark of MicroMain Corporation.
Copyright © 2007 MicroMain Corporation. All rights reserved.
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Karen Roller
MicroMain Corporation
512-328-3235 x124
karenr@micromain.com
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