New HelpDesk Software Expands MicroMain’s
Maintenance Management Offering


MicroMain HelpDesk Streamlines Work Request Routing

(June 30, 2008) AUSTIN, TX - MicroMain Corporation, a leading provider of asset and facility management software and services, today announced the release of MicroMain™ HelpDesk, new work request routing software used with MicroMain’s maintenance management program.

“Instead of handling maintenance requests on the fly, MicroMain HelpDesk allows organizations to centralize submissions and ensure proper handling,” said Joe Brummer, Executive Vice President with MicroMain. “With this new software, our users can screen work requests and determine the appropriate action, including responding to emergencies, routing specialized requests to the right personnel, and prioritizing requests and work orders.”

With MicroMain HelpDesk, staff receive requests through email, telephone, walk-in, or electronic submission with MicroMain Web Request. By receiving all work requests in one place and reviewing for complete information, help desk staff can be sure all needed information is collected before creating a work order or dispatching a technician.

Requesters using MicroMain Web Request enter their work request and all required information electronically; this data automatically populates the appropriate fields in HelpDesk, further increasing the efficiency in routing the work request and providing the needed service promptly. With HelpDesk, all requesters can receive work order status reports related to their requests.

“Users like this new software because they save time and increase productivity, such as easily consolidating the same requests into one work order,” Brummer said. “People submitting work requests like having status reports and receiving prompt action, both of which increase requester satisfaction.

“Our current customers appreciate having another easy-to-use tool to improve their maintenance operations,” he added. “Many organizations chose MicroMain because they want maintenance management, facility management, and capital planning software that provides what they need to manage their facilities—simply.”

About MicroMain
MicroMain Corporation (www.micromain.com) provides award-winning asset and facility management software and services to organizations worldwide. All MicroMain products are delivered with source code, an unprecedented offering that gives each customer complete solution control and flexibility. With MicroMain’s easy-to-use systems, customers streamline maintenance operations, improve facility management, simplify capital planning, and reduce costs. Since 1991, more than 3,100 customers—in education, healthcare, hospitality/recreation, manufacturing, property management, corporate facilities, the public sector, and many other industries—have chosen MicroMain for their maintenance and facility needs. Privately owned, MicroMain is headquartered in Austin, Texas.


MicroMain is a trademark of MicroMain Corporation.

Copyright © 2008 MicroMain Corporation. All rights reserved.
 

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Karen Roller
MicroMain Corporation
512-328-3235 x124
karenr@micromain.com