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Work Request Routing
MicroMain HelpDesk allows you to centralize your work request submissions and increase efficiency with work request routing. You can review all submitted requests—whether by walk-in, telephone, email or through MicroMain Web Request—and determine the appropriate action.
With centralized submission of work requests from customers, staff, tenants, or other requesters, you can collect all information needed before a work order is created or a technician is dispatched to do the work. Work requests can be screened throughout the day to determine which are emergencies, duplicates, requests already serviced, or different requests for the same location.
If you use MicroMain Web Request, all web request submissions will come directly to MicroMain HelpDesk. Since the required information will already be completed with Web Request, many of the HelpDesk fields will be filled in automatically, which further saves time.
Progress on the work request is easily provided with MicroMain HelpDesk. With this software, you can automatically send requesters a work order status report related to their request.
Learn more about MicroMain HelpDesk.
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*We use this information to fulfill requests for materials or contact from MicroMain. We never sell this information or disclose it in any way to parties outside of MicroMain. |
