Careers

MicroMain Corporation is committed to providing the best maintenance management and facility management software.

  • We recognize that we can only accomplish this with a creative, energetic, and talented team
  • MicroMain offers a fast-paced work environment in a rapidly growing organization
  • We embrace change and the use of cutting-edge tools, technology, and methods
  • While we work hard, we also take time to celebrate our successes
  • Benefits? We’ve got them. Our benefits package includes medical insurance, paid vacation, and a retirement plan.

If this kind of environment sounds like a good fit for you, contact us. We’ll help you reach your professional goals – and have some fun along the way.

Technical Support Specialist – Product

MicroMain is looking for a Technical Support Product Specialist to join our growing team in Austin, Texas.

The Technical Support Product Specialist (TSPS) is responsible for knowing our products inside and out, with our ideal candidate having the technical capacity to troubleshoot product related, and technical related support issues. The TSPS will collaborate with the engineering and IT teams to deliver top-notch customer support for our product lines.

We are looking for someone who absolutely enjoys working with people, and solving problems! The person in this position needs to have a calm and cool demeanor, be able to communicate effectively, and listen well to customers. This person should enjoy troubleshooting, researching, and collaborating with others in an effort to solve problems. In addition to stellar customer service, this person should also be an effective written communicator, documenting solutions to problems so others can interpret and apply that knowledge.

You’ll be the point of contact for our customers’ technical support needs, and you’ll work with Tier 3 (IT and Engineering) on escalated issues. You’ll be committed to maintaining a high standard for customer service. In addition to supporting our customers’ needs, you’ll work with others on the Support Team to provide additional services including creating documentation for support self-help and assisting in testing all facets of the software you support.

Responsibilities:

  • Know the product experience in intimate detail, including common customer pain points
  • Have a strong sense of product design and user experience
  • Document baseline metrics for support calls
  • Document issues using support tool
  • Collaborate with other support team members and engineering staff to ensure support team is prepared ahead of product/feature launches
  • Monitor and engage in online chat customer support tools
  • Document all aspects of a customer support case using our internal tools, including the resolution

Minimum Qualifications:

  • Foundational IT knowledge and skill set
  • Experience using some support ticket tracking tools
  • Experience with Microsoft Office
  • Excellent time management and prioritization skills
  • Creative Problem solving skills
  • Pleasant and calm phone demeanor
  • Effective interpersonal and written communicator
  • 2+ years in a customer service role
  • 2+ years in IT, or technical role

Preferred Qualifications:

  • Experience using ZenDesk
  • Experience with MS Access and VBA
  • Experience working with SQL Server 2008 and above
  • Experience with Amazon Web Services
  • Experience with IIS and web applications
  • Experience with Virtualization
  • Experience dealing with Citrix environments
  • Bachelor’s degree in Information Technology, Communication, or related fields

The fine print:

  • Must be available to work in Austin, Texas
  • Must be authorized to work in the United States full-time for any employer
  • Must be able to pass background check

Sound good?
Contact us; let’s talk about growing your career.

Software Trainer

Be a critical player in our Customer Success Plan

You’ll be the face of the company interacting with customers in these training environments:

  • Online
  • Classroom at our Austin corporate office
  • Regional training around the country
  • Customer onsite training in the United States and beyond

Can you tell this position requires travel?

In addition to hands-on training you’ll help to create:

  • MicroMain Help Desk postings including FAQs and how-to documents
  • Video training for posting to MicroMain’s Help Desk
  • New or updated training guides
  • Improved processes to deliver more impactful training
  • Excellent Customer Success stories
  • And much more

How you’ll grow your career:

  • Find and use the best tools, techniques, and best practices to stay at the front of the pack
  • Project Manage professional services deliverables
  • Assist technical support

How you’ll stand out:

  • Bring positive energy to the team, along with a can-do attitude
  • 3-5 years’ experience in a customer-facing software training/implementation role
  • Strong training skills
  • Strong English communication skills
  • Ability to work in a fast-paced team environment, managing multiple tasks on time
  • Strong Microsoft Office computer skills
  • Experience with Salesforce a significant plus
  • Experience with Microsoft Server OS, SQL Server, remote network troubleshooting, software installation and testing a plus

The fine print:

  • Must be available to work in Austin, Texas
  • Must be available to travel as assigned
  • Must be authorized to work in the United States full-time for any employer
  • Must be able to pass background check

Sound good?
Contact us; let’s talk about growing your career.

Software Sales

MicroMain Corporation is seeking outgoing, energetic, sales professionals, with an established track record of software sales success. We are currently seeking individuals for our Account Executive and Customer Success Manager (CSM) positions.

An Account Manager is responsible for managing the entire sales process from start to finish. This includes prospecting (cold-calling suspects, calling existing prospects, responding to inbound leads and qualifying opportunities), nurturing and developing opportunities, (providing detailed information about technical specifications and the ways in which they could meet a prospect’s needs, often demonstrating those features before a sale), and ultimately closing new business sales.

The Customer Success Manager (CSM) works closely with MicroMain customers in a role that combines account management, customer support and customer upsells. This critical role requires: knowledge of our product line, the ability to develop relationships with customers by phone while providing exceptional customer service, and the ability to upsell products to these customers. CSMs are responsible for customer retention, account growth and work with our support team to resolve customer requests.

Account Executive Responsibilities include:

  • Identify and qualify prospects by telephone, cold call, email, and networking
  • Generate new accounts and close sales opportunities using your superior presentation, management and negotiating skills
  • Develop new client relationships and leverage existing and past client relationships to build and manage a sustained pipeline of opportunities
  • Develop proposals, respond to RFP’s and conduct online sales presentations for prospective customers
  • Maintain a pipeline of qualified prospects sufficient to meet quarterly/annual quota requirements
  • Maintain revenue and build new revenue within established account base

Desired Skills and Experience for an Account Executive:

  • 5+ years’ experience selling SaaS solutions
  • Track record of success reflected in quota performance for the last 5 years
  • Proven track record of over-achievement in direct software sales
  • Thorough understanding of solution sales cycle and solution selling
  • Strong prospecting and qualification skills
  • Technical or Business degree

CSM Responsibilities include:

  • Ability to manage multiple customer requests and determine escalation path for customer issues
  • Understand customers’ diverse, specific needs and apply product knowledge to meet those needs
  • Maintain revenue and build new revenue within established account base
  • Maintain a pipeline sufficient to meet quarterly/annual quota requirements
  • Keep track of all customer interactions in our CRM, Salesforce

Desired Skills and Experience for CSM:

  • Dedicated and passionate about customer satisfaction, account growth and success
  • Excellent organizational and time management skills
  • Strong team player that is willing to help other team members at all times
  • Excellent written and verbal communication skills with proven ability to listen to the customer
  • Self-starter, self-directed and independent thinker
  • Excellent problem solving skills and proven propensity to learn new technologies quickly
  • Ability to drive software and professional services revenue by identifying, pursuing and closing customers
  • Prior success in B2B sales preferred. Software sales a plus
  • 2 years sales experience over the phone with demonstrated results is a plus
  • Experience using Salesforce preferred

The fine print:

  • Must be available to work in Austin, Texas
  • Could require minimal travel
  • Must be authorized to work in the United States full-time for any employer
  • Must be able to pass background check

Sound good?
Contact us; let’s talk about growing your career.

Manager of IT Support Services

We are looking for that exceptional manager who has had a full-fledged career in IT Support Services, with an exposure to a variety of support processes and IT platforms. This person will oversee and work hands-on with team members to provide the support/services needed to enable customers to be successful. This person is responsible for maintaining customer satisfaction for timely problem-solving in support and IT. The Manager of IT Support Services acts as an escalation point within the team and personally manages critical issues and projects.

What are the Responsibilities?

  • Provide strategic leadership and hands-on tactical management for IT Support
  • Direct all phases of software application delivery
  • Manage the operations of the IT support functions, including incidents and service requests, carefully monitoring response times
  • Collaborate with the director of engineering when necessary for support issues that need to be escalated to engineering, as well as developing best practices for hotfix escalations, etc.
  • Develop policies and processes to meet department and business objectives
  • Provide technical leadership to the team of IT Support Specialists
  • Define, maintain, and report on support related service level agreements
  • Create and maintain IT support documentation, end-user hardware and software standards, and operating procedures
  • Perform root cause analysis and recommend solutions to minimize problem recurrence
  • Coordinate and perform in new employee orientations relating to the availability and use of technology at MicroMain Corporation
  • Prepare and manage the IT support annual operating and capital budgets
  • Maintain end-user software licenses to ensure audit compliance
  • Provide data and reporting of KPIs and trends to CEO and managers on a regular basis
  • Act as escalation point for client issues
  • Act as subject matter expert for customers and user experience
  • Provide technical information for escalated or VIP accounts
  • Work with Engineering, Sales, Marketing, and Product for cohesive delivery of support, and IT
  • Provide technical guidance and professional mentoring of staff

Skills we are looking for in the ideal Manager of IT Support

  • 8+ years of progressive IT service desk and support experience in an enterprise environment
  • 5+ years in a hands-on managerial role
  • Strong interpersonal communication, leadership, organizational, and customer service skills
  • Familiarity with HDI and ITIL standards are required, a certification in either a PLUS
  • Capable and willing of learning new technologies
  • Demonstrated technical proficiency in end-user hardware and software
  • A conceptual understanding of and/or experience with end-user security
  • Demonstrated project management skills
  • Ability to work evenings and weekends, as needed
  • Knowledge of databases (mainly SQL Server, ANSI SQL, database architecture normalization, and design)
  • Understanding of and administration of IIS
  • Understanding of and administration of FTP servers
  • Understanding of the SDLC
  • Technical proficiency in the following is a big plus:
    • Familiarity with the enterprise maintenance management software market
    • Familiarity with Amazon Web Services (EC2 instances, etc…)>/li>
    • Familiarity with SQL Azure
    • Exposure to Salesforce
  • Software competency in:
    • MS Office Suite of products (Especially Access 2007+, and Excel 2007+)
    • Zendesk, Fusion, JIRA, and/or other IT ticketing systems

Education:

  • Minimum: Bachelor of Science degree in computer and information science, information systems, or similar related degree
  • Preferred: Master’s Degree in Information Technology, CIS or related degree

The fine print:

  • Must be available to work in Austin, Texas
  • Could require minimal travel
  • Must be authorized to work in the United States full-time for any employer
  • Must be able to pass background check

Sound good?
Contact us; let’s talk about growing your career.

Software Trainer / Project Manager

MicroMain Corporation is seeking a Software Trainer / Project Manager to join our professional services team. You’ll direct contact with our customers, delivering implementation services and training (online, in our Austin corporate office and onsite at customer facilities). You’ll be committed to maintaining a high standard for customer service. In addition to supporting our customers’ success, you’ll assist in creating training documentation and be available to assist in other services related to project management, including technical support, as needed.

How you’ll grow your career:

  • This position will require a broad range of skills that will constantly evolve to meet the demands of ever-changing software functionalities and technologies as well as the implementation needs of customers
  • Focus on customer needs assessment to determine best services delivery, software functionality questions, training, and implementation services with opportunity to advance to on-site engagements
  • Find and use the best tools, techniques, and best practices to stay at the front of the pack

What you’ll do:

  • Provide online and classroom training
  • Have the opportunity to grow in providing on-site training and consulting engagements
  • Provide project management through conference calls, screen-sharing, status reports, and other communication as needed for implementation projects
  • Answer incoming emails/calls related to managing customer training and implementation
  • Proactively support new customers for Implementation Success
  • Log, update, and manage open customer services in internal tracking system
  • Collaborate with the Professional Services team
  • Consistently communicate open issues to management in order to provide the best customer experience possible
  • Provide back-up technical support, which can include back-up testing to verify functionality of products or custom product services
  • Create and/or review training documentation

How you’ll stand out:

  • 3-5 years’ experience in a customer-facing software training/implementation role
  • Strong consulting, business analyst, and training skills
  • Strong English communication skills
  • Strong customer service skills
  • Ability to work in a fast-paced team environment, managing multiple tasks on time
  • Strong Microsoft Office computer skills
  • Experience with Microsoft Server OS, SQL Server, remote network troubleshooting, install testing a plus

The fine print:

  • Must be available to work in Austin, Texas
  • Must be authorized to work in the United States full-time for any employer
  • Must be able to pass background check

Sound good?
Contact us; let’s talk about growing your career.

MS Access VBA Developer

MicroMain is looking for an expert-level MS Access VBA developer.
Primary Responsibilities:

  • Designing, coding, testing, debugging, documenting and supporting a variety of related applications
  • Maintain and enhance existing MS Access applications
  • Developing pioneering approaches to emerging industry trends
  • Contribute to development team and help to achieve key business objectives
  • Contribute to large, complex projects to achieve key business objectives
  • Collaborate with the team on application architecture design and decision-making
  • Design and implement application enhancements in collaboration with different teams
  • Solves unique and complex problems with broad impact on the business
  • Translates highly complex concepts in ways that can be understood by a variety of audiences
  • Generally work is self-directed and not prescribed
  • Works with less structured, more complex issues
  • Serves as a resource to others

Desired applicants should have 5 or more years of software development experience with all of the following:

  • Coding of complex MS Access VBA applications
  • Utilization of ADO for connectivity to SQL Server databases
  • Creation and use of VBA class modules
  • Report design and development

Other skills and experience:

  • Advanced usage of MS Team Foundation Server
  • Highly motivated, resourceful self-starter
  • Excellent communication and presentation skills
  • Ability to learn quickly and move easily between multiple projects
  • Ability to work independently and with other developers

Skills and development experience with the following are a plus:

  • Domain knowledge in asset, maintenance, and facility management
  • Agile/Scrum methodology

The fine print:

    • Must be available to work in Austin, Texas
    • Must be authorized to work in the United States full-time for any employer
    • Must be able to pass background check

Sound good?
Contact us; let’s talk about growing your career.

Since 1991, MicroMain Corporation has provided award-winning maintenance and facility management software and services to organizations worldwide.

MicroMain Corporation
5100 Bee Caves Road
Austin, Texas 78746
United States

Phone: 512-328-3235
Toll-Free: 888-888-1600
Fax: 512-328-5942
Email: info@micromain.com

MicroMain Corporation is an Equal Opportunity Employer.

Micromain