• New, easy-to-use interface.

• Fast access with multiple browsers.

• Secure administrative program for setting user options and managing login accounts.

• Easy work request submission via the Internet with automatic email notifications.

• Convenience in checking the status of work requests from the desktop or a mobile device.

• Increased productivity in your maintenance department by automating the request process.

• Accuracy with automatically created work orders.

• Ability to use MicroMain Web Request with very little training.

• Low Total Cost of Ownership (TCO) because there is no client software to install.

MicroMain Web Request Software

Maintenance Requests at Your Convenience

MicroMain Web Request allows users with a web browser to easily send work requests to the maintenance department via the Internet. Requesters can also check on the status of their work requests at their convenience—at any time and from any location—using a web browser from their desktop or a web-enabled handheld device such as a smart phone or Pocket PC.

Employees, tenants, clients, students and others who want to request maintenance work complete a few fields, using the simple interface. Drop-down pick lists make it even easier to note location, asset requiring maintenance, and type of service requested.

With the click of a button, the requester sends the work request directly to MicroMain Maintenance Management, which automatically creates a work order for the maintenance department. The supervisor or other designated person will be immediately notified via email, as well. Administrators can also have an email automatically sent to additional recipients, such as those associated with the asset or property noted in the work request.

In addition to creating work requests, requesters can easily view the status of their requests, including details such as priority assigned to the request or due date. Requesters can also change their passwords online, have their passwords emailed to them, or send a message directly to the MicroMain Web Request administrator. Online help is also always available for requesters.

With MicroMain Web Request, administrators create user accounts, specify security setting and defaults for individual users and guests, and manage the locations and assets available to requesters. Maintenance administrators can also limit available properties, buildings, assets or services available to requesters through checkboxes in the MicroMain Maintenance Management program. With this level of user management, supervisors are able to easily track users and guests, who are users without assigned logins if this option is enabled, and resources required for web work requests. The specific reports and any emerging trends assist supervisors in making better decisions regarding labor, time and materials for their maintenance operations.

Both requesters and maintenance staff also save time with MicroMain Web Request. Productivity increases because work requests include all needed information. Requester satisfaction improves as well since individuals have the ability to view the status of their work requests and directly contact the administrator if needed.

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