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Quick Links
Features
• New, easy-to-use interface
• Flexible options for all facility needs
• Access from desktop or mobile device with browser
• Secure administrative program for setting user options and managing login accounts
• Easy work request submission via the Internet
• Automatic email notifications
• Check the status of work requests from the desktop or a mobile device
• Increased productivity in your maintenance department by automating the request process
• Accuracy with automatically created work orders
• Ability to use MicroMain Web Request with very little training
• Low Total Cost of Ownership (TCO) because there is no client software to install
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MicroMain Web Request
Streamline work request process, increase user satisfaction with web system
Instead of having people call or email your maintenance department, you allow them to send in their requests via the web. With MicroMain™ Web Request, you receive all needed information and can track all requests. You’ll also improve efficiency since requests automatically generate work orders. Requesters like being able to send work requests—at any time and from any location—using a web browser. They can also log-on to check the status of their work requests.
Easily Submit Work Requests
Employees, tenants, clients, students and others who want to request maintenance work complete a few fields, using the simple interface. Drop-down pick lists make it even easier to note:
• Location
• Asset requiring maintenance
• Type of service requested
 Approved users and guests submit their requests at their convenience—at any time and from any location—using a web browser from their desktop or a web-enabled handheld device such as a smart phone or Pocket PC. Requesters will also be sent an email confirming their request.
With the click of a button, the requester sends the work request directly to MicroMain Maintenance Management, which automatically creates a work order for the maintenance department. The supervisor or other designated person will be immediately notified via email, as well. Administrators can also have an email automatically sent to additional recipients, such as those associated with the asset or property noted in the work request.
View Status Any Time
In addition to creating work requests, requesters can easily view the status of their requests, including details such as priority assigned to the request or due date. Requesters can also:
• Change their passwords and contact information online
• Have their passwords emailed to them
• Send a message directly to the administrator
• Access online help
Save Time
Both requesters and maintenance staff also save time with MicroMain Web Request. Productivity increases because work requests include all needed information. Requester satisfaction improves as well since individuals have the ability to view the status of their work requests and directly contact the administrator if needed.
Manage Users
With MicroMain Web Request, administrators:
Create user accounts
Specify security setting and defaults for individual users and guests
Manage the locations and assets available to requesters
Maintenance administrators can also limit available properties, buildings, assets or services available to requesters through checkboxes in the MicroMain Maintenance Management program. With this level of user management, supervisors are able to easily track users and guests, who are users without assigned logins if this option is enabled, and resources required for web work requests.
See the Benefits
In addition to improving your work request system by streamlining the process, MicroMain Web Request ensures that users increase their satisfaction with a simple-to-use submission form. Users also feel more in control since they can check on the status of their work at any time.
The specific reports from MicroMain will help you make better decisions about receiving and responding to work requests. They will also help you determine how to best use your labor, time and materials for your maintenance operations.
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*We never sell this information or disclose it in any way to third parties.
Testimonials
“We have found a way to eliminate the need for over 30,000 emails with the use of Web Request. By fully utilizing MicroMain, we are able to track more efficiently and work orders have increased by 20%. Thanks again!”
Edward Travis
Siena College
Loudonville, NY
“We wanted a CMMS with Web access. MicroMain XSP is doing exactly what we hoped it would do and we've had a good experience with the company. Many of our universities are Web-savvy and we needed a system that addressed that. The software is great and it's easy acess over the Internet has delivered the results we were looking for."
Chris Hoppe
National Management Resources Corporation
La Grange, GA |
