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Quick Links
Features
• Centralized request process for increased productivity
• Flexible options for all facility needs
• Streamlined work order routing
• Accuracy with automatically created work orders
• Automatic email notifications
• Seamless integration with MicroMain Web Request
• Customizable user settings
• Simplified checking of request/work order status
• Multiple email options
• Ability to use MicroMain HelpDesk with very little training
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MicroMain HelpDesk
Save money, increase efficiency with work request routing
Instead of receiving multiple maintenance work requests on the fly, use MicroMain™ HelpDesk to centralize submissions and ensure proper handling of the requests. With this software, you are able to screen all work requests and determine the appropriate action. You will also increase requester satisfaction with prompt responses and status communication.
Centralize Request Submissions
With MicroMain HelpDesk, you’ll centralize the submission of work requests from customers, staff, tenants, or other requesters. Your requests may come in by:
- MicroMain Web Request
- Telephone
- Email
- Walk-in
By receiving all work requests in one place, you can be sure to collect all information needed before a work order is created or a technician is dispatched to do the work. With all required data—including requester info, work location, and service requested—you can easily complete the maintenance request. You can also set up HelpDesk to fill in fields with defaults such as who took the request, priority, and type of request.
If you use MicroMain Web Request, all web request submissions will come directly to HelpDesk. Since the required information will already be completed with Web Request, many of the HelpDesk fields populate automatically.
Easily Handle Requests
You can easily handle all work requests using the HelpDesk software. With a central place for receiving all requests, you can screen requests throughout the day and determine which are:
- Emergencies
- Multiple requests for the same work
- Different requests at the same location
- Duplicate requests
- Requests that are already being serviced
With this information, you can take appropriate action including:
- Consolidating the same requests into one work order
- Adding work requests to existing work orders
- Checking current requests by asset, location, department, or shop
- Canceling requests
- Checking the status of work orders in progress
- Prioritizing requests and work orders
- Creating new work orders
Save Time
Program administrators, maintenance technicians, and supervisors will all save time using MicroMain HelpDesk.
Administrators will be able to:
- Save time with centralized submissions
- Coordinate prompt handling of the requests
- Quickly access status information right at their fingertips
Maintenance technicians will be able to provide the services quickly since they won’t have to backtrack to get needed background information related to the request. Supervisors save time by checking in at one place for request workflow—and they also have immediate access to reports.
Improve Requester Satisfaction
Requesters will be pleased to have their requests handled promptly. Their satisfaction will increase as they receive status information. With this software, you can automatically send requesters a work order status report related to their request.
See the Benefits
With MicroMain HelpDesk, you’ll see the benefits right away in improved management of maintenance work requests. This software gives you an easy way to manage maintenance requests and be sure they are handled correctly. You’ll save time, coordinate workflow, streamline work order routing, improve productivity, and have immediate access to reports—all of which increases efficiency throughout your organization.
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*We never sell this information or disclose it in any way to third parties.
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